Anna Nagar, 5th Avenue
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Thank you for using KURRYZO. These Terms of Service are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the KURRYZO website and any related mobile or software applications ("KURRYZO Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms of service.
These Terms are effective for all existing and future KURRYZO customers, including but without limitation to users having access to the restaurant business page' or “Caterers Business Page” to manage their claimed business listings.
- Clicking to accept or agree to the Terms, where it is made available to you by KURRYZO in the user interface for any particular Service; or
- Actually, using the Services. In this case, you understand and agree that KURRYZO will treat your use of the Services as acceptance of the Terms from that point onwards.
a.The services provided by the Delivery Partner to KURRYZO of making himself/herself available on the KURRYZO DP Platform to receive orders placed by the Users;
b.The delivery services provided by the Delivery Partner to the Users whereby the Delivery Partner collects the food and beverages ordered by the Users and delivers the same to the Users.
1.KURRYZO is constantly evolving to provide the best possible experience and information to its customers. You acknowledge and agree that the form and nature of the Services which KURRYZO provides, may require affecting certain changes in it, therefore, KURRYZO reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products, and services contained on the site without any prior notice.
2.We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
3.You acknowledge and agree that if KURRYZO disables access to your account, you may be prevented from accessing the Services, your account details, or any files or other content, which is contained in your account.
4.You acknowledge and agree that while KURRYZO may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, KURRYZO may set such fixed upper limits at any time, at KURRYZO's discretion.
5.In our effort to continuously improve the KURRYZO Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface, and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the KURRYZO Platform better, more convenient, and easier to use, improving Customer experience, enhancing the safety and security of our services and offerings, and developing new services and features.
6. By using KURRYZO's Services you agree to the following disclaimers:
- The Content on these Services is for informational purposes only. KURRYZO disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. KURRYZO reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. KURRYZO does not guarantee the quality of the Goods, the prices listed in menus, or the availability of all menu items at any Restaurant/Caterers. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to KURRYZO. Please email a takedown request (by using the "Contact Us" link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by KURRYZO. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of KURRYZO.
- Any certification, licenses, or permits ("Certification") or information in regard to such Certification that may be displayed on the Restaurant's listing page on the KURRYZO Platform is for informational purposes only. Such Certification is displayed by KURRYZO on an 'as available basis that is provided to KURRYZO by the Restaurant partner(s)/Caterers(s). KURRYZO does not make any warranties about the validity, authenticity, reliability, and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and KURRYZO in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Restaurant partner/Caterers.
7.KURRYZO reserves the right to charge a subscription and/or membership and/or a convenience fee from a customer, by giving reasonable prior notice, in respect of any product, service, or any other aspect of the KURRYZO Platform at any time in the future.
8.KURRYZO may from time to time introduce referral and/or incentive-based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the KURRYZO Platform terms. Further, KURRYZO reserves the right to terminate/suspend the Customer's account and/or credits/points earned and/or participation of the Customer in the Program if KURRYZO determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or KURRYZO Platform terms or has engaged in activities which are fraudulent/unlawful in nature. Furthermore, KURRYZO reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
a. You must create an account to use some of the features offered by the Services, including without limitation to 'claim your business listing' on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.
b. You may also be able to register to use the Services by logging into your account with your credentials from certain third-party social networking sites. You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
c. In creating an account and/or claiming your business listing, you represent to us that all information provided to us in such process is true, accurate, and correct and that you will update your information as and when necessary, to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause KURRYZO or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
d. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your KURRYZO account for any purpose and that you will be liable for such unauthorized access.
e. By creating an account, you agree to receive certain communications in connection with the KURRYZO Platform or Services. For example, you might receive comments from other Customers or other Customers may follow the activity to do on your account. You can opt out or manage your preferences regarding non-essential communications through account settings
a. To connect you to certain restaurants, we provide value-added telephony services through our phone lines, which are displayed on the specific restaurant listing page on the KURRYZO Platform, which connect directly to restaurants' phone lines. We record all information regarding this call including the voice recording of the conversation between you, and the restaurant or Caterers (for internal billing tracking purposes and customer service improvement at the restaurant's/Caterer’s end) If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by KURRYZO. You explicitly agree and permit KURRYZO to record all this information when you avail of the telephony services through the KURRYZO-provided phone lines on the KURRYZO Platform.
b. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions.
c. You agree to use the data owned by KURRYZO (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with 'Claim Your Business Listing' access) unless agreed to by/with KURRYZO in writing.
d. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by KURRYZO, unless you have been specifically allowed to do so, by way of a separate agreement with KURRYZO. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including the use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
e. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), and shall not engage in spamming, including but not limited to any form of emailing, posting, or messaging that is unsolicited.
a. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress, and other intellectual and proprietary rights throughout the world (the "IP Rights") associated with the Services and KURRYZO Content, which may be protected by copyright, patent, trademark, and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes the valuable intellectual property of us and such others. You further acknowledge that the Services may contain information that is designated as confidential by KURRYZO and that you shall not disclose such information without KURRYZO's prior written consent.
b. You agree to protect KURRYZO's proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that KURRYZO (or KURRYZO's licensors) own all legal rights, title, and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information that is designated as confidential by KURRYZO and that you shall not disclose such information without KURRYZO's prior written consent. Unless you have agreed otherwise in writing with KURRYZO, nothing in the Terms gives you a right to use any of KURRYZO's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
c. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of KURRYZO; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, color, location, or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of KURRYZO's Content in whole or in part except as expressly authorized by KURRYZO.
d. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe the rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.
a. We grant you a personal, limited, non-exclusive, and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use the information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of KURRYZO Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, KURRYZO Content, or our IP Rights.
b. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.
a. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third-party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate, and Your Content does not violate the Guidelines and Policies or any applicable laws
b. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or another personal incentive to author or post a review that was not a fair expression of your honest opinion.
c. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our customers and do not guarantee the accuracy, integrity, or quality of any Content. You acknowledge and agree that Content posted by Customers and any liability arising from such Content is the sole responsibility of the Customer who posted the content, and not KURRYZO.
a. Some of the content available through the Services may include or link to materials that belong to third parties, such as third-party reservation services or online food delivery/ordering/performing catering services. Please note that your use of such third-party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third-party vendors who obtain their data from public sources.
b. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness, or quality of any product, services, advertisements, and other content appearing in or linked to from the Services. We do not screen or investigate third-party material before or after including it in our Services.
c. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that KURRYZO is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products, or other materials on or available from such websites or resources.
d. Third-party content, including content posted by our customers, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third-party content. We assume no responsibility or liability for any of Your Content or any third-party content.
e. You further acknowledge and agree that KURRYZO is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
a. Customer reviews or ratings for Restaurants do not reflect the opinion of KURRYZO. KURRYZO receives multiple reviews or ratings for Restaurants/Caterers from Customers, which reflect the opinions of the Customers. It is pertinent to state that every review posted on KURRYZO is the personal opinion of the Customer/reviewer only. KURRYZO is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or restaurant owners/representatives with access to the restaurant business page. The advertisements published on the KURRYZO Platform are independent of the reviews received by such advertisers.
b. We are a neutral platform and we don't arbitrate disputes, however in case someone writes a review that the restaurant/Caterers do not consider to be true, the best option for the restaurant/Caterers’ representative would be to contact the reviewer or post a public response to clear up any misunderstandings. If the Restaurant/Caterers believe that any particular Customer's review violates any of the KURRYZO policies, the restaurant/Caterers may write to us at info@kurryzo.com and bring such violation to our attention. KURRYZO may remove the review in its sole discretion if the review violates the Terms, content guidelines, and policies or is otherwise harmful to the Services
- Violate our Guidelines and Policies;
- Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libelous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;
- Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
- Contains material that violates the standards of good taste or the standards of the Services;
- Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
- Accuses others of illegal activity, or describes physical confrontations;
- Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
- Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
- Attempts to impersonate another person or entity;
- Disguises or attempts to disguise the origin of Your Content, including but not limited to: (i) submitting Your Content under a false name or pretenses, or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
- Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
- Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
- Asserts or implies that Your Content is in any way sponsored or endorsed by us;
- Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;
- Falsely states, misrepresents, or conceals your affiliation with another person or entity;
- Accesses or uses the account of another customer without permission;
- Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware, or electronic communications equipment;
- Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
- "Hacks" or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;
- Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
- Decompiles, reverse engineers, disassembles, or otherwise attempts to derive source code from the Services;
- Removes, circumvents, disables, damages, or otherwise interferes with security-related features, or features that enforce limitations on the use of, the Services;
- Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
- Collects, accesses, or stores personal information about other Customers of the Services;
- Is posted by a bot;
- Harms minors in any way;
- Threatens the unity, integrity, defense, security, or sovereignty of India or the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
- Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers, or otherwise commercializes any rights to the Services or Our Content; or
- Attempts to do any of the foregoing.
- is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;
2. You acknowledge that KURRYZO has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation, and customer support purposes), to ensure your compliance with the Terms, and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body
3. You hereby agree and assure KURRYZO that the KURRYZO Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances, or other such requirements of any applicable Central, Federal State, or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters, or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of KURRYZO in any form or manner whatsoever.
4. You hereby agree and assure that while communicating on the KURRYZO Platform including but not limited to giving cooking instructions to the Restaurants, communicating with our support agents on chat support, or with the Delivery Partners, through any medium, You shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, KURRYZO reserves the right to suspend the chat support service and/or block your access and usage of the KURRYZO Platform, at any time with or without any notice
5. Any Content uploaded by you, shall be subject to relevant laws of India and the country of use and may be disabled, or may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the KURRYZO Platform, KURRYZO shall have the right to immediately block your access and usage of the KURRYZO Platform and KURRYZO shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.
1. If you share or send any ideas, suggestions, changes, or documents regarding KURRYZO's existing business ("Feedback"), you agree that (i) your Feedback does not contain the confidential, secretive, or proprietary information of third parties, (ii) KURRYZO is under no obligation of confidentiality with respect to such Feedback and shall be free to use the Feedback on an unrestricted basis (iii) KURRYZO may have already received similar Feedback from some other Customer or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against KURRYZO and its Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback.
2. Please provide only specific Feedback on KURRYZO's existing products or marketing strategies; do not include any ideas that KURRYZO's policy will not permit it to accept or consider.
3. Notwithstanding the abovementioned clause, KURRYZO or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions, or other works ("Submissions") in any form to KURRYZO or any of its employees.
4. The purpose of this policy is to avoid potential misunderstandings or disputes when KURRYZO's products or marketing strategies might seem similar to ideas submitted to KURRYZO. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions.
5. Terms of Idea Submission You agree that: (1) your Submissions and their Contents will automatically become the property of KURRYZO, without any compensation to you; (2) KURRYZO may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for KURRYZO to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
1. Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services, or other information. The manner, mode, and extent of advertising by KURRYZO on the Services are subject to change without specific notice to you. In consideration of KURRYZO granting you access to and use of the Services, you agree that KURRYZO may place such advertising on the Services.
2. Part of the site may contain advertising information or promotional material or other material submitted to KURRYZO by third parties or Customers. Responsibility for ensuring that material submitted for inclusion on the KURRYZO Platform or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than KURRYZO found on or through the KURRYZO Platform and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, shall be solely between you and such advertiser. KURRYZO will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the KURRYZO Platform and mobile application.
3. For any information related to a charitable campaign ("Charitable Campaign") sent to Customers and/or displayed on the KURRYZO Platform where Customers have the option to donate money by way of (a) payment on a third-party website; or (b) depositing funds to a third-party bank account, KURRYZO is not involved in any manner in the collection or utilization of funds collected under the Charitable Campaign. KURRYZO does not accept any responsibility or liability for the accuracy, completeness, legality, or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and Customers are advised to do an independent verification before taking any action in this regard.
a. KURRYZO provides online ordering services by entering into contractual arrangements with restaurant partners and CATERERS on a principal-to-principal basis for the purpose of listing their menu items (as defined below) for online ordering by the Customers on the KURRYZO Platform.
b. The Customers can access the menu items listed on the KURRYZO Platform and place online orders against the Restaurant Partner(s)/CATERERS through KURRYZO.
c. Your request to order food and beverages from a Restaurant Partner or to perform catering services for a specified event or events on the KURRYZO Platform shall constitute an unconditional and irrevocable authorization issued in favor of KURRYZO to place online orders for food and beverages against the Restaurant Partner(s)/perform catering services on your behalf.
d. Delivery of an order placed by you through the KURRYZO Platform may either be undertaken directly by the Restaurant Partner/CATERERS against whom you have placed an order or facilitated by KURRYZO through a third party who may be available to provide delivery services to you. In both these cases, KURRYZO is merely acting as an intermediary between you and the Delivery Partners, or you and the Restaurant Partner/Caterers as the case may be.
e. The acceptance by a Delivery Partner of undertaking delivery of your order shall constitute a contract of service under the Consumer Protection Act, 2019, or any successor legislation, between you and the Delivery Partner, to which KURRYZO is not a party under any applicable law. It is clarified that KURRYZO does not provide any delivery or logistics services and only enables the delivery of food and beverages/performs catering services, ordered by the Customers through the KURRYZO Platform by connecting the Customers with the Delivery Partners or the Restaurant Partners or the Caterers, as the case may be.
f. Where KURRYZO is facilitating the delivery of order/performing catering services placed by you, KURRYZO shall not be liable for any acts or omissions on part of the Delivery Partner/Caterers including deficiency in service, wrong delivery of the order, time is taken to deliver the order, order package tampering, preparing food and delivering/serving the same to the persons in the event/function
g. You may be charged a delivery fee for delivery of your order by the Delivery Partner or the Restaurant Partner/Caterers, as the Delivery Partner or the Restaurant Partner or the Caterers may determine (“Delivery Charges"). You agree that KURRYZO is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Caterers, the Delivery Charges for the delivery service provided by the Restaurant Partner or the Caterers or the Delivery Partner, as the case may be. The Delivery Charges may vary from order to order and may be determined by multiple factors which shall include but not be limited to Restaurant Partner / Caterers, order value, distance, and time of the day. KURRYZO will inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your order regardless of your awareness of such Delivery Charges.
h. In addition to the Delivery Charges, you may also be charged an amount towards delivery surge for delivery of your order facilitated by the Delivery Partner or the Restaurant Partner, or the Caterers, which is determined based on various factors including but not limited to distance covered, time is taken, demand for delivery, real-time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge"). You agree that KURRYZO is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Caterers, the Delivery Surge for the delivery service provided by the Restaurant Partner or the Caterers or the Delivery Partner, as the case may be. The Delivery Surge may vary from order to order, which may be determined by multiple factors which shall include but not be limited to Restaurant Partner / Caterers, order value, distance, and demand during peak hours. KURRYZO will use reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you will be responsible for the Delivery Surge incurred for your order regardless of your awareness of such Delivery Surge.
In respect of the order placed by You, KURRYZO shall issue documents like order summary, tax invoices, etc. as per the applicable legal regulations and common business practices.
a. All prices listed on the KURRYZO Platform are provided by the Restaurant Partner/Caterers at the time of publication on the KURRYZO Platform and have been placed as received from the Restaurant Partner/Caterers. While we take great care to keep them up to date, the final price charged to you by the Restaurant Partner/Caterers may change at the time of delivery. In the event of a conflict between the price on the KURRYZO Platform and the price charged by the Restaurant Partner/Caterers, the price charged by the Restaurant Partner/Caterers shall be deemed to be the correct price except for the charges by the delivery partner.
a. KURRYZO is not a manufacturer, seller, or distributor of food and beverages and merely places an order against the Restaurant Partner(s)/Caterers(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to KURRYZO, and facilitates the sale and purchase of food and beverages or Products between Customers and Restaurant Partners/Caterers(s), under the contract for sale and purchase of food and beverages or Products between the Customers and Restaurant Partners/Caterers
b. KURRYZO shall not be liable for any acts or omissions on part of the Restaurant Partner/Caterers including deficiency in service, wrong delivery of order/order mismatch, quality, incorrect pricing, deficient quantity, time is taken to prepare or deliver the order, etc.
c.The Restaurant Partner(s)/Caterer(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of KURRYZO.
d. For the Customers in India, it is hereby clarified by KURRYZO that the liability of any violation of the applicable rules and regulations made there under shall solely rest with the sellers/brand owners, vendors, Restaurant Partner(s)/Caterers(s), importers or manufacturers of the food products, Products or any Pre-Packed Goods accordingly. For clarity, Pre-Packed Goods shall mean the food and beverages items which is placed in a package of any nature, in such a manner that the contents cannot be changed without tampering and which are ready for sale to the customer or as may be defined under the Food Safety and Standards Act, 2006 from time to time.
e. Please note that some of the food and beverages may be suitable for certain ages only. You should check the dish you are ordering/placing catering services and read its description, if provided, before placing your order. KURRYZO shall not be liable in the event the food and beverages or performing catering services as ordered by You do not meet your dietary or any other requirements and/or restrictions.
f. While placing an order you shall be required to provide certain details, including without limitation, contact number, and delivery address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance of KURRYZO's terms and privacy policies.
g. You or any person instructed by you shall not resell food and beverages purchased/placed orders via the KURRYZO Platform.
h. The total price for food ordered, including the Delivery Charges and other charges/placed order for performing catering services for any event/function, will be displayed on the KURRYZO Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make a full payment towards such food or Products ordered via the KURRYZO Platform.
i. Any amount that may be charged to you by KURRYZO over and above the order value, shall be inclusive of applicable taxes.
j. Delivery periods/Takeaway time quoted at the time of ordering are approximate only and may vary.
k. Personal Promo code can only be used by You subject to such terms and conditions set forth by KURRYZO from time to time.
i. You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order, or (2) cancellation due to reasons not attributable to KURRYZO, that is, in the event you provide incorrect particulars, contact number, delivery address, etc., or that you were unresponsive, not reachable or unavailable for the fulfillment of the services offered to you, shall amount to a breach of your unconditional and irrevocable authorization in favor of KURRYZO to place that order against the Restaurant Partners/Caterers(s) on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize KURRYZO to deduct or collect the amount payable as liquidated damages through such means as KURRYZO may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order
ii. There may be cases where KURRYZO is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to KURRYZO, Restaurant Partner/Caterers or Delivery Partner. In such cases, KURRYZO shall not charge a cancellation charge from you. If the order is canceled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
iii. No replacement/refund / or any other resolution will be provided without the Restaurant Partner’s/Caterers permission.
iv. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order, or food and beverages poor quality, you will be required to share the proof of the same before any resolution can be provided.
v. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Caterers on a best-efforts basis.
vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, the refund amount will reflect in your account based on respective banks’ policies.
a. The Customer can request booking a table at a restaurant, offering table reservation via the KURRYZO Platform and related mobile or software application and such booking will be confirmed to a customer by email, short message service ("SMS"), and/or by any other means of communication only after the restaurant accepts and confirms the booking. The availability of a booking is determined at the time a customer requests a table reservation. While using the KURRYZO Book Service, you shall be required to provide certain details, you agree to provide correct details and warrant that these details are accurate and complete. By submitting a booking request, you express your acceptance of KURRYZO's terms and privacy policies and agree to receive booking confirmations by email, SMS, and/or by any other means of communication after booking a table through the KURRYZO Book Service. The customer further agrees not to make more than one reservation for the Customer's personal use for the same mealtime.
b. Fees: KURRYZO may charge a booking fee ("Booking Fee") from the Customer upon availing of the KURRYZO Book Service. This Booking Fee shall be adjusted by the restaurant against the total bill for the items consumed by the Customer at the such restaurant. Any balance amount remaining to be paid after the deduction of the Booking Fee from the restaurant bill shall be payable by the Customer. The Customer shall also be liable to pay any additional charges and/or applicable taxes that may apply to the transaction. In the event of any change in the amount of the Booking Fee after the payment is made by the Customer, the amount of the Booking Fee already paid by the Customer will be applicable. The Customer may be required to furnish the payment instrument at the restaurant from which payment has been made for identification purposes.
c. Modifications & Cancellations: Any request for modification of the confirmed booking will be subject to acceptance of the same by the restaurant. KURRYZO will use its best endeavors to keep the Customer informed of the status of the booking. For bookings where the Booking Fee is not applicable, the Customer may cancel such booking thirty (30) minutes in advance of the scheduled booking time. For a confirmed booking for which a Booking Fee has been charged from a customer, a modification option will not be available, however, the Customer is required to cancel the confirmed booking twenty-four (24) hours before the scheduled booking time to avail of the refund. Unless otherwise provided herein these Terms, KURRYZO shall refund the Booking Fee to the Customer within seven (7) working days from the date of such cancellation. However, KURRYZO reserves the right to retain the Booking Fee in the event the Customer fails to cancel the booking within the estimated timeframe mentioned herein above.
d. Late Arrivals: KURRYZO advises the Customer to arrive 10 minutes in advance of the scheduled booking time. The restaurant reserves the right to cancel your booking and allocate the table to other guests in case of late arrivals and KURRYZO shall in no manner be liable for such cancellation initiated by the Restaurant. KURRYZO hereby reserves its right to retain the Booking Fee paid by the Customer, in the event the Customer is late by more than 10 minutes from the scheduled booking time and/or fails to show up at the restaurant.
e. Dispute: In the event, the restaurant fails to honor the confirmed booking or in case of any other complaint or dispute raised by the Customer in relation to the booking, the Customer shall raise such disputes with KURRYZO within 30 minutes from the scheduled booking time at the helpline numbers as provided herein below. Upon receipt of such complaint or dispute, KURRYZO will make reasonable efforts to verify the facts of such complaint/ dispute with the restaurant and may at its sole discretion initiate the refund of the Booking Fee to such Customer.
f. Personal Information: Customers will be required to share certain personal information with KURRYZO and/or the restaurant including but not limited to their name, phone number, and email address in order to avail of the KURRYZO Book Service and the Customer hereby permits KURRYZO to share such personal information with the restaurant for confirming such Customer's booking and/or such other communication relating to but not limited to the KURRYZO Book Service or any promotions by the restaurant. KURRYZO will use these details in accordance with the Privacy Policy published here. KURRYZO will share your personal information with the restaurant for your reservation. However, notwithstanding anything otherwise set out herein, KURRYZO shall in no manner be liable for any use of your personal information by the such restaurant for any purpose whatsoever.
g. Additional Request: In the case of any additional request communicated by the Customer at the time of the booking, the same will be conveyed to the restaurant by KURRYZO and confirmed to the Customer basis restaurant's response. While KURRYZO will take all care to ensure timely communication of these requests to both the Customer and the restaurant, the liability to fulfill the request lies solely with the restaurant and KURRYZO shall in no manner be liable if the restaurant does not honor any of the confirmed additional requests of the Customers.
h. Call Recording: KURRYZO may contact you via telephone, SMS, or other electronic messaging or by email with information about your KURRYZO Book Service or any feedback thereon. Any calls that may be made by KURRYZO, by itself or through a third party, to the Customers or the restaurant about any booking requests of a customer may be recorded for internal training and quality purposes by KURRYZO or any third party appointed by KURRYZO.
i. Liability Limitation: Notwithstanding anything otherwise set out herein, KURRYZO shall in no manner be liable in any way for any in-person interactions with the restaurant as a result of the booking or for the Customer's experience at the restaurant or in the event a restaurant does not honor a confirmed booking. KURRYZO is only a platform connecting Customers to the restaurant and shall not be liable for any acts or omissions on part of the restaurant including deficiency in service, quality of food, time taken to serve, or any other experience of the Customer.
j. Contact Us: You may write to us at info@kurryzo.com for any further queries about the KURRYZO Book Service and may also contact us on the following numbers for more information: For India: +91-73582 05550
a. The Food Hygiene Ratings is an initiative of KURRYZO in partnership with certified auditors ("Hygiene Auditor(s)") to audit restaurants/Caterers. The Customer acknowledges that KURRYZO is merely acting as a facilitator in the hygiene audit process and does not conduct any hygiene audit by itself.
b. The Customer understands and agrees that the Hygiene Rating(s) displayed on the KURRYZO Platform are for informational purposes only and merely indicate the hygiene standards of a restaurant/Caterers at the time such audit is conducted by the Hygiene Auditor(s). The Hygiene Rating(s) shall not be deemed to be an indicator of the food quality standards maintained by a restaurant/Caterers.
c. Validity: i. The validity of the Hygiene Rating(s) displayed on the KURRYZO Platform shall be from the date of the last audit to the date of inquiry. ii. KURRYZO reserves the right to remove the Hygiene Rating(s) for a restaurant/Caterers upon expiry of the validity of the Hygiene Rating(s), without any prior intimation to the Customer.
d. Disclaimer and Liability: i. The Hygiene Rating(s) that are displayed on the KURRYZO Platform are on an 'as available basis, based on the data provided to KURRYZO by the Hygiene Auditor(s) for a restaurant, and KURRYZO disclaims all warranties with respect to the Hygiene Rating(s) or any information displayed in this regard on the KURRYZO Platform. ii. Any actions taken by a Customer relying upon the Hygiene Rating(s) or any information displayed in this regard on the KURRYZO Platform shall be strictly at such Customer's own risk and KURRYZO shall in no manner be held liable for any losses or damages that may arise in connection with the use of this information or any inaccuracy, invalidity or discrepancy in the Hygiene Rating(s). KURRYZO expressly disclaims all liabilities that may arise in connection to the reliance by a Customer on such Hygiene Rating(s) including without limitation, any consumption of food or any other items served at a restaurant/Caterers or any other services that may be provided by a restaurant/Caterers. iii. KURRYZO shall under no circumstances be held liable if a restaurant/caterer does not display the correct and accurate Hygiene Rating(s) on its restaurant premises/caterers’ premises, website, or any other platform.
e. The Customer acknowledges that the Hygiene Rating(s) as displayed on the KURRYZO Platform shall under no circumstances be construed to be proof of the hygiene standards or practices that are being adopted by the restaurant/Caterers and such Hygiene Rating(s) shall not be used as evidence in a court of law or governmental authority or disputed in any manner whatsoever. The Customer further understands that the restaurant is solely responsible to maintain the hygiene and food safety standards in compliance with the applicable laws.
f. Contact Us: You may contact us at info@kurryzo.com for any further queries with regard to Hygiene Ratings.
1. You can delete your account at any time by contacting us via the "Contact Us" link at the bottom of every page or by following this process: Go to Profile > Setting > Security > click on the 'Delete Account' button and ceasing further use of the Services.
2. We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services
i. Identify in writing the copyrighted material that you claim has been infringed upon;
ii. Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user’s name of the alleged infringer and the business listing it is posted under);
iii. Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";
iv. Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";
v. Provide your contact information including your address, telephone number, and e-mail address (if available);
vi. Provide your physical or electronic signature;
vii. Send us written communication to info@kurryzo.com
You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.
- Legal Entity Name: YANTROS INDIA PRIVATE LTD. BRAND NAME KURRYZO
- CIN: (CIN U72900TN2022FTC151100, PAN. AABCY5147L, TAN CHEYO4260E)
- Registered Address: 3rd Floor, Ramaniyam Citadel (Commercial Wing), # 478-G, New No.931, Arumbakkam Chennai-600 106
- Details of website and Application: www.kurryzo.com and “KURRYZO” application for mobile and handheld devices
- Contact Details: +91 7358205550
- For any order-related issue, you may first reach out to us via chat support on the KURRYZO app for a quick resolution.
- You may write to us at info@kurryzo.com and we will strive to resolve your order-related grievance within the timelines prescribed under applicable laws.
- For a complaint raised on order you will receive a unique ticket number to track the status of your complaint.
- In case you do not receive a satisfactory response from chat support and info@kurryzo.com as the case may be, you can escalate the matter to our Grievance Officer by giving reference to the ticket number generated from KURRYZO and we shall address your concern within an estimated time of forty-eight (48) hours.